Customer Testimonials
My car had three unusual situations three days in a row. Spending some time at this Lexus dealership. Christian LeBlanc, service advisor was amazing. He was kind, understanding, thoughtful. He led me through each detail. He felt like family to me, that’s very hard to find in a dealership/car situation. The head mechanic of the dealership was also very personable and spent some time with me to explain things. Thank you, Christian. You are a blessing to Lexus dealership and to the community of Sarasota..
Lisa is professional and thorough. She is also kind and patient. Beautiful new waiting area
Outstanding Experience at Lexus of Sarasota!
From start to finish, our experience at Lexus of Sarasota was fantastic! I called ahead about a specific vehicle, and when we arrived, it was already out front and ready for us to see.
Luis D. was wonderful to work with! He was knowledgeable, professional, and never pushy. What I appreciated most was his willingness to ask questions when he needed clarification rather than simply giving an answer. It was clear he genuinely wanted to provide accurate information and make sure we were comfortable throughout the process.
Shaun M., the Sales Manager, was supportive ... Read More Google - Nov 13, 2026
Been a customer for some time now. They are always the Best! They care about me and care for my needs and time schedules.
Every person we spoke with from the salesman, manager, and tech support were so helpful and nice. All around great service!
The refurbishment of the dealership is stunning; keep up the good work! Staff training is obviously good as shown by their courtesy.
Great dealership, clean place, everybody that noticed me was polite and willing to with whatever service I needed...Great customer service.
One of the best dealerships I’ve eve been too
Roberto is my service manager and is so helpful. Worked hard to get my issue resolved.
Great service, very professional
Disappointed with the cleaning of car. Interior not vacuumed and a film was on my windshield as though they sprayed it but forgot to thoroughly wipe it . Film only windshield
They care about the customer! So very kind and helpful!!
The dealership looks beautiful after the remodel. Our service advisor is great - Lisa Rubendunst. Will continue to go back for service.
Excellent work Good response All staff people are very nice They are very nicely served
Very good and fast service
Easy everything. James Deal is the best. I love Lexus service.
Everyone was very nice and accommodating. Work was performed as expected while I waited. overall excellent experience.
My sales person Tyler was excellent. However, I had a few problems with Mike Kline who did my financing. He was incorrect about the details of my service plan, and I believe they charged me incorrectly for my license plate transfer. I have left messages and no one seems compelled to give me a call back.
Amazing dealership Amazing prices Amazing sales team The best experience with olga and the finance team Thank you
Rabih was very helpful and we were able to work out a deal with minimal hassle.
I was very disappointed in my experience at this dealership. We’ve gone here twice in search of a couple vehicles- we worked with Ana (who I was referred to by a nice gentleman) but she wasn’t very helpful and would proceed to update me only when I asked. According to her it was because I “don’t want to pay over MSRP.” The first time, we ended up getting a better deal at the Lexus in Orlando, and the second time we went to Lexus of Tampa Bay since they don’t charge over MSRP for their vehicles. ... Read More Google - Nov 9, 2026
Excellent service at a very reasonable price. I was kept advised at every step of the process. special kudos to Christian..
My service was respectful, prompt, professional and complete. Bri made my experience seamless!
Bri was professional and efficient. Service was completed as requested and on time. Jason Peters stopped and we exchanged greetings…. he is very personable.
Bree and the service department staff are always helpful, friendly, and professional and they offer the best customer care service to us each time we have an appointment with your dealership.
Excellent service from service department, including a service manager, and his young assistant excellent service can’t say enough good about them. They were wonderful. I hope this reaches their boss.
Very friendly and attentive sales team. Great to work with and always show their appreciation to their customers.
Excellent experience. Our salesperson, Eric, listened to our needs and was extremely knowledgeable and considerate. He followed up to make sure we were completely satisfied. I would highly recommend this dealership and especially Eric.
I have to Brie went beyond the call of her job, I had a hard time taking care of that finance card on the internet she help while dealing with customers, she is very talented lady Lexus is lucky to have an employee that loyal. I had trouble was not Lexus problem she help me fix it, thank you Brie
We did not have a favorable purchasing experience. We are still concerned regarding getting phone calls or even text returned. There’s a lot of mixed communication amongst you. I suggest you drop the AI stuff and get a real person to look at and answer phones.. I never worked so hard to buy a car in my life.
Rabih was so nice and knowledgeable. What a pleasure to irk with.. Everything was easy and fast!
Very knowledgeable, courteous and professional. Jason Peters was my Service Rep before becoming Service Manager. Very deserving of the promotion!
Rabih Hachoum truly exceeded my expectations throughout my vehicle purchase experience. From the moment I walked in, he went above and beyond to ensure a seamless and enjoyable journey.
He took the time to listen attentively to my concerns and promptly addressed every issue. His patience, professionalism, and attentiveness were evident in every interaction. He made sure that all my questions were answered and that everything was handled with utmost care.
Purchasing a vehicle can be a stressful process, but Rabih transformed it into a comfortable and enjoyable experience. His dedication and personal attention made me feel valued and appreciated ... Read More DealerRater - Nov 7, 2026
I bought my Lexus at your sister dealer ship and came to you for Assistance. And instead of just Assistance, you gave me guidance and honesty and I appreciate it tremendously. You could’ve just charged me the fee to look at my car and instead I was able to get my car fixed appreciate the honesty and integrity that your group shows.
The staff is very professional, especially Service Advisor, Phil Short. He is professional, detailed, and very customer oriented.
Absolutely amazing experience with this dealership, Everyone was very helpful. Meghdad (sales ) great customer service, Highly recommended!!!!
Great experience
When I called, I was able to get an appointment for the next day. When I arrived, I was immediately greeted by very pleasant staff. Everything went as expected, and I was well educated by my service team. The video from the mechanic was awesome very informative and I really feel it is and above and beyond benefit that you all provide. I have not been in since the remodel and it is absolutely stunning. What a comfortable place to wait for my vehicle to be serviced. The new coffee machine is outstanding and I enjoyed my first dirty chai ... Read More DealerRater - Nov 6, 2026
Tyler Braley, was amazing to work with. He went above and beyond to make the deal happen. I would highly recommend going with him.
Awesome customer service! Amazing service and best dealership in Sarasota Great value and honest service advisor and technician!
price, delivery, set up all good. the after sale sales pitch for unnessary add ons was a one star. the trade in value was fair but on the low side.
I worked with an easy-going salesman, Greg. He was knowledgeable and honest. The Negotiated, I was happy. However, I have never been in, probably never will OK with all the additional costs. Dealer fees, Filing fees, prep fees, etc.
Over the years I have purchased over 50 cars.This was the worst experience I have ever had.
Hassle free experience!! Truck was exactly as described online, no high pressure sales would highly recommend Lexus of Sarasota to anyone.
Everything was very professional and complete. My advisor Phil Short was great.
My purchasing experience with Lexus of Sarasota started off very positively. Ana, my sales representative, was wonderful throughout the process. She was friendly, responsive, helpful, and made purchasing a vehicle from out of state a pleasant experience. I truly appreciate her assistance.
Unfortunately, my experience with the dealership after the sale has been disappointing.
I’ve reached out to Eric in Finance regarding questions about the extended warranty I purchased and have yet to receive a response. Additionally, I’ve been waiting for an update on my vehicle’s registration and permanent license plates. As of today, November 4, my temporary ... Read More Google - Nov 4, 2026
The remodeling of the building is beautiful, clean, comfortable and convenient for working or relaxing while you wait. Staff are always visible, friendly and making sure you are well taken care of. It’s always a pleasure getting service at Lexus of Sarasota!
They are very accommodating, and efficient!
I had a very nice experience with Tom. He was very responsive to my inquiries
Ana Lima was absolutely superb! Professional, knowledgeable, and incredibly helpful. She made my Lexus buying experience exceptional! Honorable mention to Alan from the finance team as well! Highly recommend.
My sales person Leo was super knowledgeable. And great to work with. As well as the rest of the staff. I would definitely recommend him.
Car, great Salesman, great. Experience poor. After multiple requests not to run my credit as I had financing, they ran it anyway. I informed no less than 5 different staff members (managers, financial manager) not to run it, all said not to worry. Then I received a letter from Capital One informing me that Lexus of Sarasota ran my credit for a auto loan. The only reason I'm not giving them 2 stars is because of the salesman was outstanding. Sleezy way of doing business, be aware.
I wanted to give James Gardell 5 stars because from the first text to when I drove off the lot in Sarasota I was treated respectfully and he got me the exact car I wanted. Everyone there was great!
Everything works smoothly, from the initial view and purchase through the closing. I highly recommend.
The purchase process and my experience with the sales representative, Randy Madsen, were very professional from beginning to end.
Although there was a hiccup during the delivery process, I recognize that some things are simply unavoidable. What truly defines a dealership, however, is not whether an issue arises, but how it is handled.
Both Randy and Lexus of Sarasota followed through, addressed the situation professionally, and demonstrated a genuine commitment to customer satisfaction. Their response reflects positively on both the dealership and the Lexus brand.
I believe both Randy and Lexus of Sarasota deserve recognition and commendation for the way ... Read More Google - Nov 2, 2026
Justin Doyle was truly amazing. He kept me current on what was going on with my vehicle the whole time it was in the shop. He's truly outstanding.
Love this dealership; promises a great experience for me every time Accommodating & attentive to my needs
This was terrible. I wish I did not purchase my LX from these people. They are a horrible, unprofessional group, with the exception of the finance manager Matt. I worked the deal out prior to my arrival with their used car manager Eric (the worst). I was trading in my LC500 and my ES300h for a LX600 and a check for a few thousand dollars to offset the balance. I came over from Orlando and drove the 2.5 hours. We agreed it would be quick on a Friday afternoon so that I would miss the I-4 traffic going back. I ... Read More Google - Nov 1, 2026
Our salesman was polite professional and knowledgeable.
Excellent and careful service!
All my dealings with the service department have been excellent. Always pleased with the quality of the service.
Christian is the best service rep I have ever had. He certainly has the customer in the forefront. He does everything possible to make maintenance a positive experience.
I can’t say enough about Tom McOmber in sales. Tom has sold me countless SUV’s over the years. My car was in the bodywork’s (I’m sure he didn’t know) for a very small repair. I left my car there when I went out of town. So when I got back in town of course my plane was two hours late. They would be closed by the time Uber could get me there. I called Tom and asked if he could help me out… Well he did and this has nothing to do with me getting ... Read More DealerRater - Oct 28, 2026
Lexus were wonderful to work with. Luis went above and beyond to get us the car as we don't live locally and we were very touched by the personal service. Thank you to the team.
We had such a great experience at Lexus! Thankyou Damon for making it as easy as possible!
Bri Beltran has been my service representative for a while. She is conscientious, courteous and knowledgeable. She is tops in my book
I always enjoy taking my car into the dealership in Sarasota. Phil is always friendly and very helpful
Second miserable experience with service. Waited 30 minutes to get a loaner and when I got my car back, the vehicle pulled extremely hard to the right. Was told they rotated tires but did not align them. I brought the vehicle back two days later to address the alignment. When I received the vehicle back it was doing the same thing; I do not believe the vehicle was touched. I called service and advised I would not be paying for this service and took my vehicle elsewhere. They did credit the charge.
Having worked in the car industry for nearly 20 years I never like going to one to do business. However this experience was amazing and so was Jamie. I told him all of my concerns and everything I was looking for and he made my experience as if I was working with a friend. Lexus was actually very fair with my trade in which I never do so that was a nice experience as well. Everyone was very friendly and professional.
Called up to buy a GX and found out they are charging 5k above the actual car price so I ended the call right there and then. That is an unexplained money grab that provide no value at all to any car buyer. So they can keep it. Will shop elsewhere
Olga and the Lexus team were very nice and knowledgeable, I love my car. And we’re out of the the dealership in 3.5 hours and that’s with a test drive. Will recommend highly. Dr Deb Scandin AP
Remodel is beautiful. Could use more snacks. Love the video walk thru and excellent service.
Toby financial manager cancelled our tire plan without our knowledge in December of 2025 and we just went to sell our car to discover by him that we did not have a tire plan because he cancelled it. We were not informed and since we paid our vehicle off a month after we purchased it we never received the 1200 refund. The dealership kept the money without our knowledge. Fraud. Never had this happen in the past. Illegal and bad business.
Great experience, relaxed atmosphere not pressured.everyone was so welcoming.my salesperson answered my questions honestly
Well prepared and communicated through the service. Hard to get ahold of anyone by phone though.
I purchased a certified preowned Lexus RX350 at Lexus of Sarasota. I love the car! I worked with Elexis (Lex) Frank in the purchase of the car. Lex made the process enjoyable! Which, is amazing given that I usually hate the car buying process. Lex was easy to work with, listened and responded to what I was looking for and was very informative. My wife and were also impressed with the other staff that we interacted with at the dealership as well. Everyone was very professional and helpful.
Daryl listened to what I was looking for in a certified pre-owned car. He kept in touch with me and was able to come up with a car that suited me. A good experience all around.
Jamie and Dean were great to deal with and got me in and out quickly. Thanks for everything.
Everyone was so kind and helpful. I was also happy with how efficient they were.
Carl was fantastic and patient as we switched gears at the last moment on what car we were buying. He couldn’t have been more helpful as we went through the buying process.
The dealership is great and Phil Short-our advisor provides excellent customer service. Strongly recommend for other customers
All people that were involved were polite knowledgeable, easy to work with and the atmosphere was friendly.
I cannot say enough amazing things about my experience working with Ana at Lexus! From start to finish, she went above and beyond to make the entire process as smooth, stress-free, and enjoyable as possible. Her kindness, professionalism, patience, and genuine care truly set her apart.
Buying a car can sometimes feel overwhelming, but Ana made the entire experience so easy and exciting. She was incredibly knowledgeable, attentive, and always willing to answer my questions. I never once felt pressured or rushed, and I truly felt like she had my best interests at heart.
It's rare to come across ... Read More DealerRater - Oct 15, 2026
Just a couple of weeks ago our daughter was driving from work in her 2016 Lexus nx200. Out of nowhere, she was blindsided - side swiped 3 times and destroyed her car. Within seconds, he was gone and she was left by the roadside trying to wrap her head around what happened. Thank God she was safe- she felt the Lexus saved her life.
Now began the arduous journey of getting a replacement in a short amount of time. Problem Is- the collision service didn’t “total” the car for almost a week and a half. Somehow, we had to do it ... Read More DealerRater - Oct 15, 2026
Rabih was great. He explainned everything but got us a very good deal. As for the guy in finance, he was very rude and very unprofessional but other then that it was a great experience.
Outstanding dealership. Professional, great staff and facility. Great customer support front to back. I like this dealership